Audit and compliance questions stop being a guess
Security configured and documented properly, so a Quality and Safeguards Commission audit or funding body question becomes something you can answer, not something you scramble for.
For support coordinators, plan managers and care providers
Participant data deserves the same care as the people you support.
Support coordination, plan management and care delivery all run on systems holding some of the most sensitive information an organisation can hold — health, disability and financial records. Suburban Secure gives NDIS providers a clear, independent way to get the technology side right.
Sound familiar?
- Participant health, disability and financial records spread across email, case management software and shared files nobody's properly audited.
- A mix of coordinators, support workers, casual and contract staff, each needing different access.
- NDIS Quality and Safeguards Commission or auditor questions about information management that feel hard to answer with confidence.
- No one person who could clearly explain your Microsoft 365 or Google Workspace setup if asked.
If any of that sounds familiar, an independent review turns "we're probably fine" into a documented answer.
Good first step
A Leadership Technology Review maps your email, cloud, devices and access, then hands you a plain-English, prioritised plan — yours to keep, whoever ends up actioning it.
Start a reviewHow Suburban Secure supports NDIS providers.
Microsoft 365 or Google Workspace, managed with participant data in mind
Administrator access, MFA and file sharing reviewed and locked down around the sensitivity of the data a provider actually holds.
Support worker and casual staff access, done properly
Named accounts, clear permissions and an offboarding process that actually happens when someone's engagement ends.
Documentation you keep, whoever asks next
When an auditor, funding body or new team member asks, the answer is already written down.
Questions we're often asked.
How much does this cost, and do you publish pricing?
Every review and project is quoted after a short discovery conversation, once we understand your environment and what actually needs doing — a church running three volunteers and a shared inbox is a different job to a business with fifty staff and a dozen cloud subscriptions. We don't publish fixed price lists publicly, but we're happy to talk through indicative pricing directly if you get in touch and ask.
Are you trying to replace our existing MSP or IT provider?
You can keep your existing provider. Our review gives you documented findings and priorities that your team, your MSP or Suburban Secure can act on. Implementation and any ongoing service are separate choices, with responsibilities agreed before work begins.
Do you provide onsite IT support, or is this all remote?
The work is remote-first by design — identity, email and cloud security don't need someone on-site to fix properly, and staying remote is part of what makes fixed-scope, upfront-quoted pricing possible. If you need hands-on desktop or hardware support, that's a good complement to run alongside an existing onsite provider or Townsville Computer Man, not a replacement for either.
Will the first conversation be a sales call?
The first conversation is to understand your situation and work out whether a review or project would genuinely help. If Suburban Secure isn't the right fit, that gets said plainly rather than turned into a pitch.
Can you help us meet NDIS Practice Standards or Quality and Safeguards Commission requirements for IT and data security?
Yes. Auditors and the NDIS Quality and Safeguards Commission increasingly expect documented evidence of information management and privacy controls, not just a verbal assurance. A Leadership Technology Review or GRC engagement produces exactly that — administrator access, MFA, backups and data handling documented in a form you can show an auditor.
How do you handle the sensitivity of participant data?
Participant records often include health, disability and financial information, which raises the bar well above a typical small business. We review who can actually access that data — in email, case management software and shared files — and tighten it to what each role genuinely needs, rather than leaving broad access as the default.
Can you manage devices and access for support workers and casual staff?
Yes. Support coordination and care provider teams often have high staff turnover and a lot of mobile, casual and support-worker access. We set up named accounts, appropriate permissions and a clean offboarding process, plus device management for phones and tablets used in the field — see Apple Device Management.
Do you work with NDIS case management, rostering or claims software?
We don't build or support the case management, rostering or claims platform itself, but we regularly work around it — securing the Microsoft 365 or Google Workspace tenant it connects to, reviewing administrator access, and making sure participant data held in email and file storage is properly protected.
Ready for a clearer picture?
Whether you're dealing with a current concern or want a documented answer ready for your next audit, the first step is a calm, no-pressure conversation.